Refund and Cancellation Policy

Last Updated: February 5, 2026

1. GENERAL POLICY STATEMENT

Pioneer Pillars LLC ("we," "us," "our") provides specialized B2B custom software development, data aggregation, and digital infrastructure services. Unlike physical goods, the services we provide utilize the time, intellectual property, and technical expertise of our development team.

Due to the custom nature of our work and the irreversible nature of digital labor, we maintain a strict No Refund Policy on all services rendered. By engaging Pioneer Pillars LLC for any project or retainer, the Client agrees to the terms outlined below.

2. NO REFUNDS ON COMPLETED WORK

Once a milestone is delivered, code is deployed, or a consulting session is completed, no refunds will be issued under any circumstances.

• Irreversibility of Labor: Software development and data engineering involve time and labor that cannot be "returned."
• Intellectual Property: Upon delivery and payment, specific rights to custom code may be transferred to the Client. As the intellectual property cannot be un-learned or un-delivered, refunds are not permitted.
• Acceptance: It is the Client’s responsibility to evaluate the work during the testing/review phase agreed upon in the Statement of Work (SOW) prior to final payment.

3. PROJECT DEPOSITS AND COMMENCEMENT OF WORK

We may require an upfront deposit to secure development resources and schedule your project.

• Refund Eligibility: A deposit is only fully refundable if the Client requests cancellation in writing before Pioneer Pillars LLC has commenced any work (including research, architectural planning, or coding).
• Non-Refundable Status: Once work has commenced, the deposit becomes non-refundable to cover the opportunity cost of booking our resources and the initial labor expended.

4. CANCELLATION OF ONGOING RETAINERS

For clients engaged in ongoing maintenance, data aggregation, or development retainers, the following cancellation terms apply:

• Notice Period: Clients must provide 30 days' written notice to cancel a recurring service agreement.
• Final Billing: The Client is responsible for payment of services through the end of the 30-day notice period.
• No Proration: We do not prorate or refund partial months for retainer services if the Client chooses to stop utilizing the service before the notice period ends.

5. CHARGEBACKS AND DISPUTES

By engaging our services, you acknowledge that the services provided are digital and non-tangible. You agree not to file a chargeback or dispute with your financial institution for "services not received" or "item not as described" regarding work that has been delivered in accordance with the Statement of Work.

Any wrongful chargebacks attempted by a Client will result in:

1. Immediate suspension of all services and API access.
2. Permanent ban from future business with Pioneer Pillars LLC.
3. Legal pursuit of the disputed amount plus all associated legal fees and collection costs.

6. CONTACT FOR CANCELLATIONS

All requests for cancellation or termination of services must be sent in writing to:

Pioneer Pillars LLC
Email: contact@pioneerpillars.com
Subject Line: Cancellation Request – [Company Name]